$7 FLAT RATE SHIPPING & FREE SHIPPING ON ORDERS $75+

FAQ

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Orders

My Orders

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You will receive a shipping confirmation email with tracking information once your item(s) have shipped.

You can check the status of your order here. Please have your order number and billing zip code ready. You can also see your tracking information by clicking here.

Shipping

Shipping

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Priority Mail is typically delivered within 1-3 business days while USPS First class usually takes 2-5 business days. You should receive a shipping notification with tracking information once your order leaves our studio.

When will my order ship?

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Please take into account that our products may be made to order. Our goal is to ship out orders within 1-3 business days.

Do you ship candles in the summer?

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Shipping candles during summer months can be tricky but we can maximize our success by planning ahead. If you are ordering during the hottest months of the year, please make sure you are home on delivery day to avoid your candle suffering a tragic fate by sitting on your doorstep in the heat and/or in direct sunlight. If you know you can’t be home, look for alternatives- ship to your work if possible or ask a friend or neighbor to pick up your package.

Once your package is shipped out you will receive a tracking number, we recommend you set up text & email alerts so that you are made aware of when your package is arriving.

Returns

Returns

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We accept returns on merchandise within 14 days of arrival. Item(s) must be unused & in the original condition received. Due to the nature of our products, used candles may not be returned or refunded.

All refunds are applied to the original method of payment, less shipping cost.

Please allow us 5-10 business days to process.

Start your online return by signing in to your Order History and printing your USPS return label, please include your order number & zip code.

For any further questions, please contact us at burning@vonwietingco.com

Exchanges

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You may exchange your product for another item of the same size & price within 14 days of purchase. The buyer is responsible for shipping cost on all returned item(s).

For any further questions, please contact us at burning@vonwietingco.com

Damaged Items

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In the event your package arrives damaged during shipping, you may return your unused item(s) for a full refund of purchase price within 14 days of delivery. Please contact us at burning@vonwietingco.com for further details.

Sale Items

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All sale products are final sale and are not eligible for returns or exchanges.

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